Craig and Jeff have not spoken for 9 years in the workplace apart from exchanging basic pleasantries. They do not see eye to eye and this has been tolerated in the company for years. When Gedanken became involved, it became apparent that poor communication between these two key operatives had ultimately cost the company over £300,000 in two years in lost production. Gedanken mediated between the two parties to improve communication, penultimate to one of them receiving coaching support with Gedanken to ultimately move on from the company into a position he was better suited to
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